1. What products does Oravico offer?
At Oravico, we offer a wide range of carefully curated household items, including home décor, practical essentials, and our popular scent candles designed to enhance the ambiance of any room.
2. Are your products eco-friendly?
We are committed to sustainability and are continuously working to expand our range of eco-friendly products. Many of our items, including our scent candles, are made from natural, sustainable materials. You can find product-specific details on our product pages.
3. Do you offer international shipping?
Currently, we ship all over in the world and are working on expanding our shipping options. Please check our Shipping Policy page for updates.
4. How long does shipping take?
Shipping times vary depending on your location. Typically, orders are processed within 1-3 business days and delivery takes approximately 5-7 business days within [your region]. For more details, check our Shipping Policy.
5. What is your return policy?
We want you to love your purchase! If for any reason you’re not satisfied, you can return unused and unopened items within 30 days of purchase. For more information, visit our Returns & Refunds page.
6. Are your scent candles safe to use?
Yes! Our scent candles are made with natural, non-toxic ingredients, including clean-burning wax and eco-friendly wicks. Always follow safety instructions provided with each candle.
7. How can I track my order?
Once your order has shipped, we will send you an email with tracking information. You can also track your order directly through your Oravico account.
8. Do you offer gift wrapping or custom orders?
We currently offer gift wrapping for special occasions. Please select this option at checkout. For custom orders, feel free to contact our support team to discuss your needs.
9. How can I contact Oravico’s customer service?
You can reach us via email at Oravicoshop@gmail.comor use the contact form on our website. We aim to respond to all inquiries within 24-48 hours.
10. Can I update or cancel my order after it’s placed?
Once your order is placed, you can request changes or cancellations within 24 hours by contacting our support team. After this window, we may not be able to modify the order as it could already be in processing.